Privacy Policy
Sun Window Cleaning ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request our services, how we use it, and the choices you have.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information we collect
We collect information you provide directly to us, including:
- Contact details: your name, email address, phone number, and service address when you request a quote or book a cleaning.
- Service details: information about your home (such as number of windows or service notes) that you share so we can prepare an accurate quote.
- Payment information: when you pay for a service, our payment processor collects your billing details on our behalf. We do not store full payment card numbers on our own servers.
- Correspondence: messages, emails, voicemails, or other communications you send us.
We also automatically collect limited technical information when you visit our website, such as your browser type, device type, IP address, pages visited, and referring URL. We use standard cookies and similar technologies for basic site functionality and analytics.
2. How we use information
We use the information we collect to:
- Prepare and deliver quotes, schedule and perform services, and follow up after a visit.
- Communicate with you about appointments, weather rescheduling, invoices, and customer service.
- Send you occasional service reminders or seasonal updates. You can opt out at any time.
- Improve our website, services, and customer experience.
- Comply with our legal obligations and protect against fraud, abuse, or unsafe behavior.
3. How we share information
We do not sell your personal information. We share information only as needed to operate our business, including with:
- Service providers: vendors who help us run our business (scheduling, payments, email, hosting, analytics). These providers are contractually required to use your information only to perform services for us.
- Legal and safety: when required by law, to enforce our agreements, or to protect the rights, property, or safety of Sun Window Cleaning, our customers, or others.
- Business transfers: if Sun Window Cleaning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies and analytics
We use cookies and similar technologies on our website to keep it functioning and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.
5. Data retention
We keep your information for as long as is reasonably necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
7. Your choices
You can:
- Update or correct the information we hold by contacting us at the email below.
- Unsubscribe from marketing emails using the unsubscribe link in any message, or by emailing us.
- Request deletion of your personal information, subject to our legal and operational obligations.
8. Children's privacy
Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when the latest version took effect. Continued use of our website or services after a change indicates your acceptance of the updated policy.
10. Contact us
Questions about this Privacy Policy or your information? Contact us:
Sun Window Cleaning
415 W Golf Rd #28
Arlington Heights, IL 60005
info@sunwindowcleaning.com
224-427-6406